Agentic Commerce
A shopping assistant connected to your catalog, inventory, and orders that makes smart recommendations, builds the cart, and handles exchanges and returns.
A Digital Sales Associate That Answers and Acts Within Your Store
The challenge
Most online store chatbots only answer FAQs. Customers who want to compare, combine products, or change an order abandon the purchase or end up writing to support.
Our answer
A shopping assistant connected to your catalog, inventory, and orders that recommends with judgment, builds the cart, and handles exchanges and returns in your brand's voice.
- Live inventory
- Automatic cart
- Your brand's voice
How we start
- 01We connect your catalog, inventory, and orders
- 02We configure the assistant's actions and rules
- 03We measure its impact on sales from day one
What it looks like in your industry
I need a gift for my dad, who loves coffee, for under COP 200,000.
Three in-stock options within budget.
A suggested bundle with a grinder and single-origin coffee.
Added to the cart in one click.
I bought a jacket in size M and it's too big. Can I exchange it?
It confirms the order is within the exchange window.
It shows size S available in the same color.
Exchange handled without going through support.
I'm looking for sunscreen for sensitive skin and an after-sun cream.
It recommends in-stock products suited to sensitive skin.
It suggests combining both products.
Cart ready with the full routine.
Illustrative example
Our process
Conversational Search
Customers describe what they need in their own words, and the assistant finds the right products in your catalog.
Recommendations Based on Real Inventory
Suggestions based on available stock, price, and customer preferences, so it never recommends something that's out of stock.
Automatic Carts and Bundles
The assistant adds products to the cart and suggests bundles that increase average order value.
Orders, Exchanges, and Returns
Order status, changes, and returns handled in the same conversation, without going through customer support.
Your Brand's Voice and Rules
We configure your brand voice and business rules: what it can offer, which discounts apply, and when to hand off to a person.
Conversion Metrics
We track conversion, average order value, and cases resolved without human intervention to continuously improve the assistant.
What we've achieved
With *BTH* we proved that conversational agents with voice and RAG can serve more than 30,000 people in real time for about COP $500 per session. With *Parallel Analytics* we integrated Shopify and Klaviyo into Snowflake and modeled an e-commerce sales system. Agentic Commerce brings both experiences together to turn conversations into sales.
